There are plenty of shared web hosting suppliers on the market today, yet the majority of them are resellers who have minimal resources, particularly in terms of support. A good way to distinguish them is the option to get in touch with the company over the phone. The type of support that you can get via this particular method of communication varies based on the provider - some provide dedicated telephone support, many others offer general and customer support only as some matters are more time-consuming and it is more convenient to be resolved with a trouble ticket, particularly if the situation has to be escalated. However, it's good to know that you can get in touch with your hosting supplier because there are numerous small issues that can be taken care of effectively and in a very timely manner through a phone call, not mentioning that you will be able to get more info for the services before you become a client.
Phone Support in Shared Web Hosting
All our shared web hosting packages come with phone support 14 hours per day even on official holidays, so if you do not have an account yet, you're able to give us a call and find out more about our services or whether we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you will be able to contact the telephone number that is nearer to you. In case you are an existing customer, we will help you promptly with all the general and billing issues and with numerous technical matters in order to save you time and efforts - we acknowledge the fact that often it is quicker to talk with a live person to get things done right away. Certainly, some matters simply cannot be managed on the telephone, so in such a case you are able to use our ticketing system.