Should you ever face a problem with your site and be unable to solve it yourself, ask the hosting provider’s customer service team to assist you to bring the site back online. A swift solution would be best, but lots of hosting companies answer within twenty four hours or even more, all the more so if you’re dealing with a hosting reseller. Even if the problem can be easily resolved, your site may not function correctly or it may not be reachable at all for a lengthy stretch of time, so you may lose prospective customers as it’s pretty unlikely that anyone will ever go back to a website that’s broken. That said, you have to make sure not only that you can reach your hosting provider, but also that they can respond and assist you in a timely fashion. If an app update does not proceed as planned or you delete something by mistake, for example, the site must be fixed speedily in order to prevent prolonged unreachability.
One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting packages come with a one-hour reply guarantee, which suggests that no matter what inquiry or issue you may have, we’ll always be there to help you. In fact, it rarely takes more than half an hour to get a problem sorted out or a question answered, and this is valid for both sales and technical matters. Our support staff members are available 24/7, even on weekends and holidays, which means that you will receive immediate assistance at all times. We realize exactly how valuable time can be, so by the time we reply to your ticket or e-mail, we’ll have investigated the issue and, if we haven’t found a solution, we will provide you with more info about what you need to do on your end – when the situation demands this. With our support service, you can be sure that there will be somebody to lend you a helping hand immediately, irrespective of the hour.