A live chat is one of the many ways of communication provided by some website hosting suppliers as part of their support service. Depending on the service provider, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is quicker than a support ticket and it will make it much less likely to misspell or misunderstand a word compared to a phone call with a representative. What's more, if the trouble that you have needs some time to be reviewed and taken care of, you can do something different at the same time instead of just waiting, as you'd have to do when you call. You can also take advantage of a live chat support service totally free as long as you have world wide web accessibility even if your hosting provider is based in a different country and they don't have a local phone number you can call.
Live Chat Support in Shared Web Hosting
In addition to the phone and ticket support, we provide live chat support too. You are able to get in touch with us every day, which includes holidays and weekends, and we will give you more information about the Linux shared web hosting packages that we offer if you are not a customer yet, or about basic and billing questions when you already have a user profile. Although for entirely tech matters you need to open a trouble ticket to our tech assistance team, since such matters will require more time to be dealt with, you may still contact us through our live chat for some technical information. For instance, we can assist you to set up an e-mail address in your email client or troubleshoot a number of issues, saving you a long time. Even when our phone lines are already off for the day, you can speak with a live person.