There are a number of ways in which you can contact the web hosting company whose services you’re using, but the one that you will always find regardless of which company you pick is a support ticket system. This is the least complicated means of communication for a number of reasons. If no help desk support team representative is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always hit home. Also, you can copy & paste large pieces of info without the need to worry about typos, and in case a certain problem requires more time to be resolved or a number of replies have to be exchanged, all the information will be in the same place, so either party can always see the steps taken by the other one. The drawback of using tickets to contact your web hosting company is that they are often separate from the hosting platform, which suggests that if you have to provide info or to follow directions, you will have to use at least 2 separate admin interfaces and this number can grow in case you want to administer multiple domain names. Besides, many web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting a response.