The support that you can get from your shared web hosting supplier is really important, no matter if you have pre-sales questions and you aren't a client yet, or you've got some technical problem with an active account. Prompt and clear information about a question or an issue will save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a real website hosting supplier not from some reseller. When you get a hosting account via a company that doesn't own its servers and it can't access them right away, it is quite possible that you'll wait for a couple of days in order to get a reply to any kind of question, so your web sites may remain offline for quite a while. However, a company which provides numerous means of communication and has a support staff available any time will assist you to right away and help you reduce or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Web Hosting
The customer and technical support services for all our shared web hosting plans are round-the-clock, therefore you can forget all about waiting for a couple of days in order to get assistance. If you are not our client yet, you can call us, chat with an agent or send an email message. If you currently have an account, you are able to open a support ticket on top of the other three options for contact. You're able to select the best way to contact us depending on what your location is or the hardware you are using. We can help you for more or less any webhosting-related question that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in this situation the max reply time will never exceed one hour.