Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Each assistance request you submit to us will be replied to within maximum 1 hour. If your trouble ticket or email needs further assistance from a system administrator, we’ll forward it and leave a note to let you know that your case is being examined. If you make use of the Optional Managed Services package, any of the server administration tasks included there will be completed at a time that is convenient for you.

  • Top quality support service

  • A First–Rate Client Support Service

  • We will be available to you 24x7x365 to reply to any enquiries that you may have connected with our Site Control Panel or any of the apps that we have pre–installed for you on the server. If you also need help tackling server admin tasks, you can check out our Optional Managed Services package, which includes data backup hard disk drive space, weekly Operating System updates, server monitoring and restarting procedures, as well as installation and troubleshooting services

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped the Site Control Panel with a detailed knowledgebase, which offers elaborate explanations of all its features and functionalities. Also, we have prepared exhaustive video tutorials that will further demonstrate to you how to carry out a certain operation or solve a frequently experienced problem. All the instructional articles and the tutorial video clips are readily accessible from each Site Control Panel section through the Videos and Help buttons situated in the upper right corner.